Refund & Cancellation Policy

Draft — review before launch
Last updated: pending legal review

The short summaries below each section are for convenience only. If there is any conflict between a summary and the full clause, the full clause governs.

1. Who this applies to

Little Vaulty is sold by the company below; Paddle acts as our Merchant of Record.

Little Vaulty is sold by the company identified below (“we”, “us”, “our”). Paddle.com acts as our Merchant of Record and reseller, and is the seller of record for your purchase. Paddle processes your payment, issues your receipt, and handles applicable taxes (including VAT where relevant).

2. 14-day cooling-off (your statutory right)

You can cancel within 14 days of purchase for a full refund.

If you are a consumer in the United Kingdom or European Union, you have a statutory right to cancel a purchase within 14 days of the transaction. For a £10/year product, we honour this plainly: if you request a refund within 14 days of your initial purchase, we will refund you in full.

For digital services, the law may allow the cancellation right to be affected where you began using paid features immediately and expressly consented to start the service during the cooling-off period. As a matter of policy, we still honour good-faith refund requests made within the 14-day window.

3. Cancelling your subscription

Cancel anytime; Premium runs until your period ends, then becomes Taster.

You can cancel auto-renewal at any time. Cancelling does not end your access immediately — your Premium plan continues until the end of the billing period you have already paid for. At that point, your account automatically reverts to the free Taster tier.

You are not charged again after you cancel. No partial refund is given for the unused remainder of a paid period, except where the 14-day cooling-off right in section 2 applies.

4. Deleting or closing your account

Deleting your account is your choice; no refund for the remaining period.

You may delete or close your account at any time. Because of our zero-knowledge design, deletion permanently destroys your encrypted data and we cannot recover it.

Choosing to delete or close your account is voluntary, and no refund is given for any unused portion of a paid period when you do so. The 14-day cooling-off right in section 2 still applies if you are within that window.

5. How to request a refund

Because Paddle is our Merchant of Record, refunds are processed through Paddle. You can request a refund using the link on your Paddle email receipt, or by contacting us at the support email below — we will authorise eligible refunds through Paddle.

Refunds are returned to your original payment method. Processing times depend on your bank or card provider.

6. Questions

Questions about refunds or cancellation? Contact us.

If you have questions about this policy, refunds, or cancelling your subscription, please get in touch using the details below.