Support

We're here to help. Most questions are answered faster through our self-serve resources — but if you're stuck, reach out and a real person will read your message.

Self-serve first

Before emailing, check these — they cover the questions we hear most often:

• Help & FAQ — plans, import/export, billing, account deletion, and more.
• Pricing — what each plan includes and how Premium billing works.
• Security — how zero-knowledge encryption works and what happens if you forget your master password.

Email us

Support email is not configured for this environment. Check back soon.

We aim to reply within a few business days. We do not offer guaranteed response-time SLAs at this stage.

Billing and refunds

Premium payments are handled by Paddle, our Merchant of Record, and your receipt comes from Paddle. To cancel or ask for a refund, use the link on that receipt or email us. Refunds within 14 days of your first purchase are covered in the Refund & Cancellation Policy. Please quote the email address on your Little Vaulty account.

Security reports

Found a vulnerability? Please report it responsibly before public disclosure. See the security-research section in our Acceptable Use Policy, then contact us at the address above with details. Do not access other users' data or degrade the service while testing.

Little Vaulty support cannot recover a forgotten master password or decrypt your vault — that limitation is architectural, not a policy choice. See Security for why.